All sales are now final as we are unable to accept returns/exchanges, in an effort to protect our health and the business. As the situation evolves we will adjust our policies accordingly to best serve you.
Orders canceled after the UPS tracking information has been sent but prior to shipping will be charged a 20% restocking fee. Understand at that point your plants have been pulled from various greenhouses, tagged, cleaned, bagged, watered, wrapped, bagged again, packaged with p-nuts, paperwork, box, tape and state permits. If for any reason you need to cancel an order it must be done ASAP for a full refund.
Once shipped all sales are final, tracking info. is automatically emailed as soon as it becomes available you must trace the shipment to your door, we simply ship the product to the address supplied to us on your invoice, we ARE NOT responsible for lost, stolen or damaged packages once delivered, this includes heat or cold damage when delivered outside. If you have any issues contact UPS, not us. Chances are you will loose all the money spent, so PLEASE TRACK YOUR PACKAGE and have someone there to accept it. Note: shipping delays may occur if we experience a heavier volume of orders.
Your orders and our customer service are the lifeblood of Botanical Growers. We stay focused and work through orders we receive with a positive attitude and a smile. Though magic and miracles are beyond us, we are doing everything in our power to ship everyone’s plants as quickly as possible. Please bear with us through these times, we are grateful for your support.
Ken & Pam