FAQ’s

WHO ARE YOU?

 We are KensPhilodendrons,  the conservatory of Botanical Growers. Located in Hampton Florida we handle new introductions and propagation of the aroid plant varieties, such as Philodendron, Monstera, Alocasia, Anthurium and more.
There are nearly 4,000 varieties of plants currently in the collection, grown in several greenhouses, shadehouses and the on site conservatory. The collection varies from xeriscape to ultra-tropical, each grown in their optimal environment.
We have created a variety of online stores, each specializing in specific varieties of flora. This is done to speed up order pulling and delivery times, in addition with this business model we have better inventory control and lower shipping rates on like items. Simply put, orchids and cactus don’t need to be shipped together. see our stores
Since 1997 we (Botanical Growers) have been providing our customers with first rate customer service. We plant, grow, package and ship nursery direct, all of own products from our 100 acre North Florida facility. During season, orders placed by noon Saturday ship Tuesday – Friday of the following week. If you have any questions or comments please feel free to email us. Our business model: Best products, Best packaging, Best customer service, No GMO, No Outsourcing.

HOW BIG ARE THE PLANTS I AM ORDERING?

 Varies by species and pot size,  The photos in the plant galleries are simply a representation of the plants color, form and growth habit. Plants may be larger, smaller or vary in shape, color or pattern. For more specifics feel free to contact us, click the customer service link below. We provide pics of average size plants and packaging. click here Note: Most of our vining plants plants are now offered on totems, which is more easily contained and creates a healthier fuller plant.

HOW ARE PLANTS PACKAGED FOR SHIPMENT?

Wow, like a present!  With our state of the art packaging we can ensure that your new plant arrives in style. Before leaving our growers all plants are inspected, watered and pruned if necessary. Your new plant is bagged to keep the soil moist and to ensure that the soil stays in the pot not loose in the box. Then your plants are tissue or kraft paper wrapped and secured in place with natural biodegradable peanuts, you will be pleased. click here

DO YOU SHIP PLANTS ANY TIME OF THE YEAR?

 Sorry, no we don’t.  Most of the plants offered are very tropical and require temperatures above 40º at all times. On occasion some orders may be delayed if the weather conditions in your area warrant that the shipment be held. This helps to ensure the survival of your new plant. During the winter months when we are no longer shipping plants, our growers spend their time researching new species and new growing techniques to provide you with the most unique and superior species of plants available anywhere.

HOW LARGE ARE THE POTS THE PLANTS COME IN?

 All plants for sale will vary in size.  In the spring, plants are often smaller than plants shipped in the fall. Plants designated with a sku ending in -4, -6 or -8 will arrive in a standard 4 inch, 6 inch or 8 inch round growers pot respectively. Our new, reusable, recyclable deep pots are 8 inches deep and 3×3 inches in width. Products growing in these pots are easy to transplant and allow for deeper roots and faster growth, they are designated with a sku ending in -t3, most of these often come with a 36″ totem. (Note: The item sku number can be found just below the buy button.) The color and style of these pots may vary. If we are out of a particular size item, we may ship a larger size at no additional charge. You can see the various pot sizes and actual plants ready to ship.  click here

ARE SHIPPING OPTIONS AVAILABLE?

 No. Sorry,  At the present the only shipping option available is UPS Ground ®. UPS ® has proven themselves in the industry and have become the carrier of choice for our family of growers. With reasonable rates, careful handling and on time service you can be sure that your shipment will arrive ready to be enjoyed.

HOW CAN I ESTIMATE THE ARRIVAL DATE?

 To ensure proper delivery  most orders will take 1 – 3 weeks. The delivery time can vary depending on the work load, seasonal holidays and your location. You will automatically be notified by email with tracking information when your order ships, allowing you to trace the shipment to its destination. Rest easy knowing that your plant will not ship until it is inspected, watered, bagged and properly packaged.

WILL ALL OF MY PACKAGES BE SHIPPED BY UPS?

 Yes.  We not only trust UPS® with our plants. They are the exclusive shipper of our growers when it comes to plants, pots and accessories.

CAN ORDERS BE SHIPPED OUTSIDE THE US?

 Presently we only ship inside the lower 48 states.  With the current USDA regulations regarding shipment of live plants, our family of growers are restricted to and governed by the guidelines for certification within the lower 48 states only. Orders shipping to Alaska, Hawaii, Puerto Rico and internationally will not be accepted.

CAN I CHANGE A SHIPPING ADDRESS ONCE I'VE PLACED AN ORDER?

 We’re sorry.  Shipping information can only be changed if you email our customer service immediately after your order has been submitted. We process orders very quickly, and once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please contact us via email. click here

WILL MY PLANT SURVIVE IF IT ARRIVES WITH BROWN OR DAMAGED LEAVES?

 Your, plant should be fine.  Occasionally transit damage will occur. If your plant arrives a bit shaken and stressed, simply follow your plants “Care & Culture” instructions and it should return to its full beauty and luster with in a few weeks.

WHAT DO I DO IF MY SHIPMENT ARRIVES CRUSHED OR DAMAGED?

 It depends on the extent of the damage.  If your shipment arrives and the box is severely crushed or damaged, you can either refuse the shipment or place a “Claim” directly with UPS Ground for Loss or Damage at UPS.com However, in doing this you must realize that if you have ordered an item that is in short supply or high demand, we can not guarantee a replacement.

WHAT DO I DO IF I DO NOT RECEIVE MY ENTIRE ORDER?

 Read your packing slip.  First, read your packing slip to be sure that everything you ordered has been shipped. Second, If you only receive a partial shipment don’t worry. There is no need to panic. If your entire shipment does not arrive within 4 weeks from the time you placed your order, please e-mail us with your order number and name so we can trace the missing item(s) and promptly correct the situation. click here

WHAT IS YOUR PHONE NUMBER?

 Sorry,  There is no available telephone number. Our team members are always in the field maintaining the foliage. Email is the most efficient way to answer questions and concerns. click here

MY ORDER JUST ARRIVED, WHAT DO I NEED TO DO TO THE PLANTS?

 Immediately unpack your plants very carefully, most damage occurs in the hurried attempt to see the new plants.  When your plants arrive you will need to water them if necessary. Here at the nursery, plants are grown under 20-40% shade cloth. If you plant directly in full sun you may experience leaf burn. It is best to acclimate this tree to its environment by keeping it outside and slowly moving it into a sunny area over a week or two to avoid stress before planting.

WHAT PLANTS ARE SAFE FOR KIDS AND PETS?

 You will have to do your research.  We make absolutely no claims as to plant safety, of any plant whatsoever. If in question, please do your homework prior to ordering. For your pets you may want to visit the ASPCA. Please read our policies prior to placing an order.

CAN YOU COMBINE SHIPPING

 Sorry, We can not.   If you order through various Botanical Growers stores, orders are placed on different servers and ship on different days of the week.

IT'S HOT OUT, SHOULD I ORDER

 We do ship all summer with a 99.6 % success rate.   However orders placed from the western regions can have an extended delivery time up to 8 days, we strongly recommend orders be placed in early spring or late fall to avoid hot summer temps. In these regions you are accepting full responsibility for the shipment, the mortality of the plants ordered and understand the risks involved due to distance and temperatures. Western shipments are not guaranteed in the months of July-August.

CAN I CANCEL OR RETURN

 Sure, but you must do it quickly.   Orders canceled after the UPS tracking information has been sent will be charged a 20% restocking fee, this also applies to orders canceled while in transit and orders refused at time of delivery. Understand at that point your plants have been pulled from various greenhouses, tagged, cleaned, bagged, watered, wrapped, bagged again, packaged with p-nuts, paperwork, box, tape and state permits. If for any reason you need to cancel an order it must be done ASAP for a full refund.
Returns are only accepted within 15 days of receipt of purchase. Plants must be returned postage paid in the original box along with the fully filled in return form printed off the website. No C.O.D’s will be accepted. Refunds are only issued for the purchase price of the product being returned (excluding S&H) and are issued back to the credit card or PayPal account that the original charge was placed with.